Account registration & activation from the web

Web registration lets a user create their charging account directly from a browser, without installing a mobile application. It is useful when the app is not yet available for an organization (for example while waiting for a security certification), while already allowing account creation, attachment to a group or a company, and registration of a payment method.

The journey relies on the web registration page specific to each operator: https://{operator}.evse-portal.com/auth/register

This address can be shared with users by email, QR code or intranet. The page automatically applies the operator's theme, field validation, reCAPTCHA and acceptance of the Terms of Use.

Create an account

Enter your information

The user fills in the registration form:

• First name and last name
• Email and password

Enter an affiliation code

An affiliation code field is present below the standard fields, on all tenants, and requires prior configuration on the supervision side. It is optional.

• As it is typed, the name of the matching group or company is displayed in real time.
• If the code entered is unknown, the message "Code not recognized" appears. This message does not block registration: the user can continue and be attached later.
• A company code applies the company and the group, or the company only.

Add a badge

The user can add a badge by entering its visual ID (the visual identifier printed on the badge). Claiming attaches the badge to the newly created account.

• It works for personal as well as professional badges.
• Only not-yet-assigned badges can be claimed.

Register a payment method

A bank card section appears only if the operator has enabled the option for their tenant (see Operator side below). Entering it remains optional: the user can save their card later.

• Card information is entered in the secure Stripe field.
• In case of an error (card declined, etc.), the message is displayed below the payment component.

Security Card data never passes through Chargekeeper servers: it is processed directly and in encrypted form by Stripe.

Confirm registration

When the form is submitted:

1. The account is created (with the registration source portail).
2. The affiliation is applied if a code was provided.
3. The payment method is saved if it was entered.
4. A screen invites the user to check their inbox.

Activate your account

The user receives an activation email. By clicking Activate your account:

• A success message confirms the activation.
• A delayed redirect can then offer to download the application, depending on the operator's configuration.

Operator side

In Technical settings > Users tab, two options frame this journey:

Note The affiliation code field is always present, regardless of these options. Only the bank card section depends on enabling the Stripe toggle.

Registering a payment method requires a Stripe account configured and enabled for the tenant concerned.

Support

If you run into difficulty during registration:

• The activation email does not arrive: check the spam folder and the email address entered; the email may take a few minutes.
• "Code not recognized": check what was entered (capitalization, spaces); this message does not prevent completing registration. If the code was indeed provided by the organization, get in touch with the code's issuer.
• Card declined: check the number, expiration date and security code, or try another card.
• The bank card section does not appear: it is only visible if the operator has enabled the corresponding option.
• The badge cannot be added: check the visual ID entered. A badge already assigned to another account cannot be added.