G2 Mobility error codes
Error codes of G2 Mobility chargers (Alto) and of the TotalEnergies range (Basic, Style, Park, City), which all go through an EV Controller box (G2box) to communicate with the supervision.
Where to read the code: in Chargekeeper, charging station list, connector details, Information column (or list of sessions in progress, Information column). It shows "OCPP code - manufacturer code - information". See Manufacturer error codes.
How G2 Mobility reports its errors
The EV Controller monitors each charge point and reports its state to the supervision. When a charge point is faulted, the error name arrives as the manufacturer code: for example OtherError - CommunicationError or OtherError - PowerOutage in the Information column. Some faults arrive directly as the OCPP code, with no manufacturer code: this is the case of PowerMeterFailure, which Alto chargers also send while charging. The same code is shown in the EV Controller interface (Charge points tab, Error code field).
To configure the EV Controller, see Connect a G2 Mobility / TotalEnergies charger.
EV Controller error codes
| Code | Meaning | What to do | OCPP code |
|---|---|---|---|
NoError |
No fault | — | NoError |
PowerOutage |
The charge point tripped (its protection cut the supply) | Find the cause of the trip before resetting (qualified electrician) | OtherError |
CommunicationError |
No communication between the charge point and the EV Controller (G2box) | Check the link between the charge point and the EV Controller (Ethernet cable or Zigbee radio) and that the EV Controller is powered | OtherError |
PowerSwitchFailure |
Contactor fault | Have the contactor replaced (qualified electrician) | PowerSwitchFailure |
PowerMeterFailure |
Energy meter fault | Have the charge controller replaced | PowerMeterFailure |
GroundFailure |
Earth fault | Have the earth circuit checked (qualified electrician) | GroundFailure |
DoorNotClosed |
Charger door not properly closed | Check and close the door | — |
UnderVoltage |
Grid voltage too low (below 207 V) | Check the quality of the supply | UnderVoltage |
OverCurrentFailure |
Excessive current drawn | Check the vehicle | OverCurrentFailure |
ReaderFailure |
RFID badge reader fault | Check the reader connections or replace it | ReaderFailure |
Mode3Error |
Communication error with the vehicle | Unplug and plug the vehicle again | — |
IllegalParkingOccupancy |
A vehicle occupies the space without charging | — | — |
OtherError |
Other error: further diagnosis needed | Further diagnosis | OtherError |
Lights
| Signal | Meaning | What to do |
|---|---|---|
| Alto: green light | Charge point available | — |
| Alto: blue light | Charging or charge point occupied | — |
| Alto: red light | Charge point unavailable | Read the state and the last error code in the supervision |
| Diva SP (City): red band, phase and neutral reversed | Phase and neutral swapped at the supply terminals; the electronic board can be destroyed | Do not leave powered; have a qualified electrician correct the wiring |
| Diva SP (City): red band, earth fault | Earth missing or badly connected on the supply | Have a qualified electrician check the earth connection |
The Diva SP lights come from a Nexans installation notice whose diagrams are titled "DIVA SP"; the link with the TotalEnergies City model remains (to be confirmed).
Sources
- TotalEnergies, EV Controller commissioning guide, generic document (version 1.5.2), error code table — provided to installers, on request from TotalEnergies
- G2mobility, Alto product sheet (2017), archived copy — https://web.archive.org/web/20171224182844/http://shop.g2mobility.com/borne-de-recharge-acceleree-11-22kw/138-alto-37kva.html
- Nexans, charger installation notice (IS69244-FRN, rev. 00) — https://www.nexans.fr/.rest/eservice/dam/v1/file/248739/AP_installation_IS69244-FRN-100_20210701090243.pdf
- TotalEnergies, Types of charging stations (French) — https://services.totalenergies.fr/particuliers/energies-vehicules/electrique-rechargeable/types-de-recharges
More TotalEnergies documentation (manuals, EV Controller updates): TotalEnergies EV Charge support. Access requires an account provided by TotalEnergies.
