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Home / Technical configuration / Charging Station Diagnostics & Maintenance / Manufacturer error codes / Easee error codes

Easee error codes

Updated on 28 October 2026
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This page covers Easee chargers (Easee One, Easee Home, Easee Charge, Charge Lite, Charge Core, Charge Up, Charge Max, Charge Pro). It details the codes the charger sends to the supervision, the self-test codes and the Easee app messages, then the lights.

Where to read the code: in Chargekeeper, charging station list, connector details, column
Information (or the in-progress sessions list, column Information). It shows
"OCPP code - vendor code - information". See Manufacturer error codes.

How Easee reports its errors

Through the Easee Cloud OCPP service, when a vehicle is plugged in but gets no current (or less current), the charger sends status SuspendedEVSE and puts the reason for no current (ReasonForNoCurrent), as a number, in the vendor code (vendorErrorCode). On charging stations supervised by Chargekeeper, the OCPP code sent with these values is NoError: the Information column shows for example NoError - 55 (charger waiting for authorization). This is not a fault: it explains the pause.

  • Values 1 to 11 and 51 to 57 explain why charging does not start or is suspended; 0 (no restriction) and 50 (no vehicle plugged in) do not report a problem.
  • Values 25 to 30 and 75 to 81 only report that the current is limited: charging continues, more slowly.
  • Value 100 (undefined error) and value 56 (charger in error) require checking the error in the Easee app or Easee Portal.

A number read in the Information column should first be looked up in the ReasonForNoCurrent table below. Self-test codes, app messages and Easee Cloud API values sometimes use the same numbers, but Easee does not document sending them over OCPP.

Easee also states it added further internal codes to the vendor code (OCPP service 1.7.4) without publishing their meaning: ask the Easee integration team. A charger in Faulted stays there until the fatal error is resolved (OCPP service 1.7.5). Native OCPP mode (firmware 344 and later, beta) is not documented and may send other values.

All Easee chargers — reason for no current (ReasonForNoCurrent)

Values sent in the vendor code with status SuspendedEVSE.

Code Meaning What to do OCPP code
0 No restriction from the charger side: current is allocated; refer to the main charger status — —
1 Circuit maximum current is set too low to start charging Raise the circuit maximum current in Easee Portal within the installation's rating —
2 Dynamic circuit current (set by partner/external load balancing) is too low to start charging Check the external load-management / partner integration that sets the dynamic limit —
3 Offline fallback circuit current is too low, so the charger cannot charge while offline Restore connectivity; review the offline fallback current settings —
4 Circuit fuse rating configured too low to allow charging Check the configured circuit fuse value with the installer —
5 Waiting in the circuit load-balancing queue for available current Wait; if persistent, review circuit capacity and number of chargers —
6 Waiting in the 'fully charged' queue: the charger assumes the EV is delaying charging or has finished Check the car's timer and charge limit —
7 Automatic grid-type detection failed: illegal or unrecognised grid type Have a qualified electrician check the supply wiring; see also app message 'Invalid grid' —
8 Primary (master) unit has not received a current request from the secondary unit Check that the primary unit is powered and online; restart the primary unit —
9 Communication with the master unit was lost Check the master charger on the same circuit is switched on and online —
10 No current available from the Equalizer (Equalizer allocation too low) Check the Equalizer and site fuse settings —
11 No current: a phase is not connected Have a qualified electrician check the phase connections —
25 Charging current limited by the circuit fuse setting Check circuit fuse setting if charging is slower than expected —
26 Charging current limited by the circuit maximum current setting Check circuit / charger current settings and load-balancing configuration in Easee Portal —
27 Charging current limited by the dynamic circuit current Check circuit / charger current settings and load-balancing configuration in Easee Portal —
28 Charging current limited by the Equalizer Check the Equalizer / site power limits —
29 Charging current limited by circuit load balancing Check circuit / charger current settings and load-balancing configuration in Easee Portal —
30 Charging current limited by the offline settings Restore connectivity —
50 Secondary unit is not requesting current (no car connected) — —
51 Charger maximum current is set too low to start charging Raise the charger maximum current in Easee Portal —
52 Dynamic charger current is too low to start charging Check the integration or charging profile that sets the dynamic charger current —
53 Charger is disabled Re-enable the charger in the Easee App / Portal —
54 Waiting for a scheduled charging window Check the schedule if charging was expected now —
55 Waiting for authorization before charging Authorize with RFID tag, app or CPMS remote start; check the CPMS answered the Authorize/StartTransaction —
56 Charger is in an error state Check the error shown in Easee App / Portal and the LED strip; contact Easee support with the serial number if it persists —
57 Erratic EV: the vehicle toggled between charging and not charging too many times Unplug and replug the cable; try another cable; if persistent, refer to the car dealer —
75 Charging current limited by the cable rating — —
76 Charging current limited by a schedule — —
77 Charging current limited by the charger maximum current setting — —
78 Charging current limited by the dynamic charger current — —
79 Current limited because the car is not charging Check the car's charge limit and timer —
80 Current limited by a local adjustment; briefly normal while ramping up after a limit change, if it persists the car is the limiting factor — —
81 Charging current limited by the car — —
100 Undefined error Check the error in Easee App / Portal; contact Easee support —

All Easee chargers — self-test codes

"Error code N" codes returned by the charger self-test and shown in the Easee apps. Easee does not state whether they are sent over OCPP: a number received in the supervision first matches the previous table.

Code Meaning What to do OCPP code
2 Self-test could not connect to the cellular network Connect the charger to Wi-Fi instead (recommended by Easee) —
3 Self-test could not connect to Wi-Fi Check the Wi-Fi from a phone at the charger location; check the network/router port requirements —
4 Short-range Easee Link radio failed to start Check the unit for visible damage, reboot and rerun the self-test; contact Easee support if it persists —
5 Power board (which drives the relays) is not responding Power off for about 10 s, restart and rerun the test; if persistent the charger must be replaced: contact Easee support —
7 Charger cannot read or write the backplate tag Contact Easee support to replace the backplate tag —
9 Cable lock fault (electro-mechanical locking arm) With the cable unplugged, inspect the locking arm; follow Easee's 'charging cable is stuck' procedure —
10 Pilot signal (PWM) test failed Unplug the charging cable, reboot and rerun the self-test; contact Easee support if it persists —
11 Internal RCD test failed Power off for 10 s, restart and rerun the self-test; if persistent the Chargeberry must be replaced: contact Easee support —
12 Relay self-test failed (opening/closing the relays) On IT networks, check the installation for ground faults first; contact Easee support —
13 Relay self-test failed (opening/closing the relays); documented together with code 12 On IT networks, check the installation for ground faults first; contact Easee support —
14 Temperature sensors disagree significantly with each other Reboot and rerun the self-test; contact Easee support if it persists —
15 One or more current sensors returned an out-of-range value Reboot and rerun the self-test; contact Easee support if it persists —

All Easee chargers — Easee app messages

Messages shown in the Easee app or Easee Portal; Easee publishes no numeric code for them. The OCPP code given for "Ground fault" is deduced from the message; Easee does not publish it.

Code Meaning What to do OCPP code
Offline Charger not connected to Easee Cloud; displayed data may be stale Check the charger's network connection —
Charger off Charger has been switched off in the app Switch it back on from the Access page of the app —
No permission Current user has no access to view or manage this charger Ask the site administrator to grant access —
Possible problem with the car Charging stopped because the car switched charging on and off too many times (wear protection) Unplug and replug the cable; try another cable; if persistent, refer to the car dealer; report abnormal voltage to the grid operator —
Hardware fault Hardware fault detected; the unit needs to be exchanged Contact the retailer / Easee support for replacement —
High temperature Abnormally high temperature detected; charger temporarily deactivated Contact Easee support with the requested photos of the Chargeberry and backplate; before shutdown, derating (reduced current) may occur: try another cable —
Overcurrent detected Charging stopped because the car drew more current than allowed Unplug and retry; reduce charging current in the car; if persistent, refer to the car dealer —
Incoming supply issue Supply voltage outside the 207–253 V window; resets automatically once stable Wait for voltage to stabilise; if persistent, contact the electricity supplier / grid operator —
Ground fault Ground fault detected between the car and the charger; all LEDs solid red (to be confirmed) Stop the session, unplug and inspect cable and connectors, then reconnect; replace the cable or have the car serviced if persistent GroundFailure
Critical fault Critical fault: the charger is permanently locked and cannot be reset Disconnect power before removing an attached cable; contact Easee support —
Invalid grid Charger cannot detect a valid power-grid configuration Reboot the charger; if persistent, have an electrician check the connections —
Insulation fault Insulation fault in the cable, connector or vehicle Disconnect and reconnect; try another cable; contact Easee support if persistent —
Power Grid Change Charger detected a change in the supply grid configuration Check fuses and main supply; have an installer verify the power connections —
Backplate tag broken Backplate tag cannot be read (the charger itself is not defective) Contact Easee support —
Not compatible Product is not compatible with the master charger on this circuit Check model compatibility per circuit with the installer —
Oops! Something is wrong! Unknown error not recognised by the app Contact Easee support —
Broken cable Charging cable rejected: its resistance is outside the 60–4500 Ω range allowed by the standard Replace the cable; an electrician can measure its resistance —

All Easee chargers — Easee Cloud API values

These values are exposed by the Easee Cloud API (observations). Easee does not document them as an OCPP field: they are mainly useful to read the charger state in Easee tools.

Light-strip state (LEDMode, observation 46)

Code Meaning What to do OCPP code
0 Charger disabled Re-enable the charger —
16-17 Charger faulty Check app error; contact Easee support —
20 Secondary unit searching for its master Check the master charger —
27 Check configuration: backplate chip defect Contact Easee support —

Detected grid type (detectedPowerGridType, observation 21)

Normal values 1 to 5 (TN 3-phase, TN 2-phase pins 2-3-4, TN 1-phase, IT 3-phase, IT 1-phase) are not errors and are not listed.

Code Meaning What to do OCPP code
30 Warning: TN 2-phase detected on pins 2-3-5 (unexpected pin assignment) Have a qualified electrician check the supply wiring and earthing —
31 Warning: TN 1-phase with neutral on pin 3 Have a qualified electrician check the supply wiring and earthing —
32 Warning: IT 3-phase ground fault Have a qualified electrician check the supply wiring and earthing —
33 Warning: IT 1-phase ground fault Have a qualified electrician check the supply wiring and earthing —
34 Warning: IT 3-phase ground fault on L3 Have a qualified electrician check the supply wiring and earthing —
35 Warning: IT 1-phase ground fault on L3 Have a qualified electrician check the supply wiring and earthing —
36 Warning: TN 2-phase on pins 2-3-4 Have a qualified electrician check the supply wiring and earthing —
37 Warning: TN 3-phase ground fault Have a qualified electrician check the supply wiring and earthing —
38 Warning: TN 2-phase ground fault Have a qualified electrician check the supply wiring and earthing —
50 Error: no valid power grid found Have a qualified electrician check the supply wiring —
51 Error: TN 400 V supply with neutral on the wrong pin Have a qualified electrician correct the wiring —
52 Error: IT supply with ground connected to pin 2 or 3 Have a qualified electrician correct the wiring —

Codes seen on our charging stations, not documented by Easee

These codes were received from charging stations supervised by Chargekeeper but are not in the
manufacturer's public documentation. The label is the one sent by the charging station itself.

Code Label sent by the charger OCPP code
82 — —

Lights and display

Front light strip, same table in the Easee One, Home / Charge, Charge Core and Charge Lite user guides (differences noted in the table).

Signal Meaning What to do
White steady, bottom only Standby (2 LEDs on the master unit, 1 LED on secondary units) —
White steady, full strip Car connected, not charging —
White pulsating Charging in progress —
Blue steady Car connected with smart charging enabled If charging was expected, check the smart-charging / operator criteria
Blue pulsating Smart charging in progress —
Green flashing (LEDs lighting one by one at startup) Firmware update in progress (can take up to 30 minutes; car must be unplugged for the update to finish) Wait; unplug the car so the update can complete
Green full strip for 10 s 'Identify charger' command active, used to locate a unit on large sites —
White flashing Waiting for authorization (RFID tag, app or site method) Authorize with the method used on the site
White fast flashing RFID tag read, waiting for verification Wait for the check to finish
White flashing, bottom only Secondary unit searching for its master on the same circuit Check the master charger is on and online; restart it if needed
Yellow flashing, bottom only Charger not yet configured by the installer Installer must complete setup in the Easee Installer App
Red flashing with warning sounds Critical error: charger blocked; installer guide says it cannot be reset and must be replaced Switch power off, remove the cable (the sound stops), contact Easee support
Red flashing Critical error, charger blocked and cannot be reset (user guides). Help center: a brief red blink right after an authorization attempt means access was rejected If brief after badge: check the user's charging permission; if persistent: check the app warning and contact Easee support
Red steady General error (help center: charger error / safety lock) Unplug and replug the cable; if it stays red, read the error in the Easee App
Red steady with warning sounds Easee One: broken PEN conductor or incorrect wiring detected. Home/Charge, Core, Lite: incorrect wiring Do not use; call a qualified electrician
Red pulsating Abnormal temperature measured; charger in safe mode and blocked Check the app warning and Easee's temperature guidance; contact Easee support

Sources

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