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Ingeteam error codes
This page covers Ingeteam INGEREV charging stations: the RAPID 180 DC fast charger and the INGEREV FUSION-type AC stations, which use the same alarm list. The older 4-digit codes of the FUSION, CITY and GARAGE are at the end of the page.
Where to read the code: in Chargekeeper, charging station list, connector details, Information
column (or the in-progress sessions list, Information column). It shows
"OCPP code - manufacturer code - information". See Manufacturer error codes.
How Ingeteam reports its errors
The charging station sends a text of the form "number - label" in the manufacturer code field (vendorErrorCode), for example 33 - powermeter comm error or 15 - control pilot shortcircuit. The number is the one in the RAPID 180 alarm list: look it up in the tables below.
On charging stations supervised by Chargekeeper, the AC stations (INGEREV FUSION type) also send numbers from this list, not the 4-digit codes of their older manuals. Some stations only send a generic text in the information field (faulted state): see the observed codes below.
In a label, left and right refer to the left or right logical connector. The station's Web Manager (Warnings tab) also shows the alarm history, downloadable as CSV.
INGEREV RAPID 180 and AC stations — alarms sent to the supervision platform
| Code | Meaning | What to do | OCPP code |
|---|---|---|---|
01 |
Vehicle ended the session and disconnected (informational) | None; informational only. | — |
02 |
CHAdeMO communication failure between vehicle and charger | Ask the driver to unplug and plug the connector again. Alarm is expected to clear by itself. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
03 |
CCS power-line (HomePlug Green PHY) link with the vehicle failed | Ask the driver to unplug and plug the connector again. Alarm is expected to clear by itself. Have the charger checked by Ingeteam technical assistance if the alarm persists. | EVCommunicationError |
04 |
CCS service discovery (SDP) step with the vehicle failed | Ask the driver to unplug and plug the connector again. Alarm is expected to clear by itself. Have the charger checked by Ingeteam technical assistance if the alarm persists. | EVCommunicationError |
05 |
CCS handshake with the vehicle failed | Ask the driver to unplug and plug the connector again. Alarm is expected to clear by itself. Have the charger checked by Ingeteam technical assistance if the alarm persists. | EVCommunicationError |
06 |
CCS V2G (ISO 15118 / DIN 70121) message exchange with the vehicle failed | Ask the driver to unplug and plug the connector again. Alarm is expected to clear by itself. Have the charger checked by Ingeteam technical assistance if the alarm persists. | EVCommunicationError |
08 |
Charger triggered an emergency shutdown of the session | Ask the driver to retry. Alarm is expected to clear by itself. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
10 |
Emergency stop button is pressed | Release (unlatch) the emergency stop button. | OtherError |
11 |
Cabinet door is open | Close the door. | OtherError |
13 |
Ground (earth) fault detected | Ask the driver to unplug the vehicle. Have the charger checked by Ingeteam technical assistance if the alarm persists. | GroundFailure |
15 |
Control pilot line short-circuited | Call Ingeteam technical assistance. | OtherError |
16 |
Control pilot diode not detected | Call Ingeteam technical assistance. | OtherError |
17 |
AC supply failure or internal power supply malfunction | Have the upstream supply and protections checked by a qualified electrician. Have the charger checked by Ingeteam technical assistance if the alarm persists. | UnderVoltage |
SAI Failure |
Backup UPS (SAI) is not charging (alarm listed without a number) | Have the UPS power supplies checked. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
39 |
All-in-one charging lock relay: commanded state (OUT04) does not match feedback (IN07) | Have the contactor and its I/O (IN07/OUT04) checked. Have the charger checked by Ingeteam technical assistance if the alarm persists. | OtherError |
47 |
Left input contactor QA1 failed to close: command (OUT01) does not match feedback (IN02) | Have contactor QA1 and its I/O (IN02/OUT01) checked. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
48 |
Right input contactor QA2 failed to close: command (OUT02) does not match feedback (IN03) | Have contactor QA2 and its I/O (IN03/OUT02) checked. Have the charger checked by Ingeteam technical assistance if the alarm persists. | OtherError |
51 |
DC output contactor fault on one side (left/right), or bad voltage measurement | If no cable is plugged in, wait about 10 minutes for the outlet to come back. Have the charger checked by Ingeteam technical assistance if the alarm persists. | OtherError |
52 |
Warning on one or both DC contactors (left/right), or bad voltage measurement | If no cable is plugged in, wait about 10 minutes for the outlet to come back. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
53 |
Warning on the all-in-one charging lock contactor(s) | If no cable is plugged in, wait about 10 minutes for the outlet to come back. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
105 |
CCS cable (hose) contactor fault: command does not match feedback (left OUT3/IN6, right OUT5/IN8) | Have the hose contactors and their I/O checked. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
20 |
RFID card reader not working | Call Ingeteam technical assistance. Use remote start from the CSMS meanwhile, if offered. | — |
22 |
AC contactor malfunction | Call Ingeteam technical assistance. | PowerSwitchFailure |
24 (CHAdeMO) |
CHAdeMO connector lock fault (label 'chademo lock connector error') | Call Ingeteam technical assistance. | — |
24 (CCS) |
CCS connector not properly locked by the vehicle (label 'ccs lock connector notice'; same number as the CHAdeMO lock error) | Ask the driver to reseat the connector. Call Ingeteam technical assistance if repeated. | — |
26 |
Schuko AC contactor feedback does not match its commanded open/closed state | Call Ingeteam technical assistance. | — |
27 |
Charging cable damaged or cut (errors on the PT1000 temperature sensors) | Take the outlet out of service; the hose must be replaced. Inform Ingeteam technical assistance. | — |
30 |
Output voltage above the vehicle's requested voltage | Clears at end of session. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
31 |
Output voltage below the vehicle's requested voltage | Clears at end of session. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
32 |
Charging current outside the vehicle's requested current | Clears at end of session. Have the charger checked by Ingeteam technical assistance if the alarm persists. | OverCurrentFailure |
33 |
No communication with the power meter | Have the power meter communication checked. Have the charger checked by Ingeteam technical assistance if the alarm persists. | PowerMeterFailure |
34 |
Over-temperature in the CCS connector | Inspect the CCS connector. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
38 |
No communication with the DC/DC stage | Have the DC/DC communication checked. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
62 |
Software package (opkg) update failed | Call Ingeteam technical assistance. | — |
63 |
File-system upgrade (sysupgrade) failed | Call Ingeteam technical assistance. | — |
64 |
Power reported by the power meter and by the power stack differ by more than 30 kW | Check module count against configuration and module addressing. Check the power meter status. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
120 |
Connector positive-pole temperature reading implausible (above 93 °C) | Inspect the vehicle connector (plug). Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
121 |
Connector negative-pole temperature reading implausible (below -50 °C) | Inspect the vehicle connector (plug). Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
122 |
Temperature gap of more than 10 °C between the connector's positive and negative terminals | Inspect the vehicle connector (plug). Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
43 |
Every power module is stopped in error | Call Ingeteam technical assistance. | OtherError |
44 |
No charge possible on one logical connector (left/right): all free power modules are in error | Call Ingeteam technical assistance. | OtherError |
45 |
A power module (identified by its CAN ID) is offline | Have power-module power/CAN cabling and CAN ID (on the module display) checked. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
54 |
More power modules detected than the factory code declares | Check the factory code and the number of installed modules. | — |
INGEREV RAPID 180 — notices sent to the supervision platform
Lower-priority notices, in the same numbering. Numbers 47 and 48 also exist as alarms (contactor fault). For 41 and 42, the number at the end of the label is the module status word, in hexadecimal (for example 3080002 = 0x03080002): the Ingeteam alarm list decodes it bit by bit; pass it on to technical assistance.
| Code | Meaning | What to do | OCPP code |
|---|---|---|---|
40 |
Power-module grouping could not be configured | Normally self-correcting. Call technical assistance if it remains. | — |
41 |
A power module (by CAN ID) reports a warning; the trailing number is its status word | Module still works; schedule a check soon. | — |
42 |
A power module (by CAN ID) reports an error; the trailing number is its status word | Call Ingeteam technical assistance to identify the error. | — |
46 |
Main circuit breaker FC1 of the DC branch has tripped | Have the protection reset by a qualified electrician. Have the charger checked by Ingeteam technical assistance if the alarm persists. | OtherError |
47 |
Contactor QA1 (left) in standby; shown when 'Power modules management' is enabled in the Web Manager | None; informational. | — |
48 |
Contactor QA2 (right) in standby; shown when 'Power modules management' is enabled in the Web Manager | None; informational. | OtherError |
49 |
A left power-module group protection (FC2/FC3/FC4) has tripped | Have the protection reset by a qualified electrician. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
50 |
A right power-module group protection (FC5/FC6/FC7) has tripped | Have the protection reset by a qualified electrician. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
600 |
Lost communication with the advertising screen | Check the screen's Ethernet cable is seated. Have the charger checked by Ingeteam technical assistance if the alarm persists. | — |
Other models / older firmware — INGEREV FUSION, CITY, GARAGE (4-digit codes)
Codes from the INGEREV AC station manuals, visible on the light (steady red on the outlet concerned, without showing the code), on the CITY display and in the Web Manager. The values are powers of two; the documentation does not say whether several alarms can combine. Codes 0004 and 0064 are only described in an unofficial copy of the CITY manual, hence (to be confirmed).
| Code | Meaning | What to do | OCPP code |
|---|---|---|---|
0001 |
Installation fault: station protections tripped and stay off while the fault persists | Have a qualified electrician check the installation and reset tripped protections. Have a qualified electrician check the protection wiring for loose cables. Call Ingeteam support if it persists. | — |
0002 |
Supply interrupted: no grid voltage, or protections tripped and the fault has since cleared | Station restarts when supply returns. If it persists, have a qualified electrician check the voltage at the station supply terminals. If internal protections tripped, handle as 0001. | — |
0008 |
Power relay / connector energisation fault: outlet live when it should not be, or the reverse | Report it to technical service quoting the code. Check that protections are switched on (CITY manual). | — |
0016 |
Lost internal communication with the energy meter | Have protections checked and reset if needed. Have the meter connection checked. Call Ingeteam support if it persists. | — |
0032 |
RFID card reader fault | Restart the station. Contact Ingeteam if it persists after restart. | — |
0128 |
DC leakage current detected (coming from the vehicle); charge stopped for safety | Alarm clears at end of session. If it persists with no vehicle connected, call Ingeteam support. Repeated on one vehicle: vehicle should be inspected. | — |
0256 |
Abnormal charging sequence, or vehicle unplugged during charge | Clears at end of session or after a restart. If it persists with no session, call Ingeteam support. | — |
0512 |
Vehicle drew more than the permitted maximum current for longer than allowed | Clears at the end of the offending vehicle's session. | — |
1024 |
Lost communication with the power manager (load management) | Check the link to the power manager. If no power manager is installed, disable it in the station configuration. | — |
0004 |
Connector access flap/cover not in the position expected for the charging state (CITY models) (to be confirmed) | Check nothing blocks the flap. Have the control-board wiring checked. | — |
0064 |
Tilt sensor alarm (CITY models fitted with a tilt sensor) (to be confirmed) | Check the unit stands vertical; correct the installation. | — |
Codes observed on our stations, not documented by Ingeteam
These codes were received from charging stations supervised by Chargekeeper but are not in the
manufacturer's public documentation. The label is the one sent by the charging station itself.
| Code | Label sent by the charging station | OCPP code |
|---|---|---|
faulted state |
faulted state |
OtherError |
| (faulted) | faulted |
OtherError |
25 - DC leakage sensor error |
25 - DC leakage sensor error |
OtherError |
35 - DC leakage error |
35 - DC leakage error |
OtherError |
Lights and display
Codes shown on the display of each power module, inside the RAPID 180 cabinet (for technicians). E17 is not in the documentation.
| Signal | Meaning | What to do |
|---|---|---|
E00 |
No fault | None. |
E01 |
Module DC output under-voltage | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E02 |
Ambient or internal temperature out of range | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E03 |
AC input voltage too high or too low | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E04 |
AC input phase missing | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E05 |
AC input voltages unbalanced | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E06 |
Module DC output over-voltage | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E07 |
Duplicate module address (CAN ID) | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E08 |
Duplicate module address (CAN ID) — listed twice in the source with the same meaning as E07 | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E09 |
Current-sharing alarm between modules | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E10 |
Input detected as DC+ instead of AC | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E11 |
Input detected as single-phase | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E12 |
Input detected as DC- instead of AC | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E13 |
Input voltage type cannot be determined | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E14 |
Discharge (bleeder) circuit damaged | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E15 |
PFC bus voltage unbalanced | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E16 |
Output relay fault | Note the code shown on the module display and report it to Ingeteam technical assistance. |
E18 |
Output fault | Note the code shown on the module display and report it to Ingeteam technical assistance. |
Sources
- INGEREV RAPID180 – warnings / alarm list (300001133, rev. E, 2026-06) — https://www.ingerevtraining.com/wp-content/uploads/2022/01/warningsRapid180.pdf
- INGEREV FUSION Street / Wall – Installation and Operation Manual (IT) (ABW2011IQM01_, 2019-02), copy hosted by a distributor — https://www.elfor.org/wp-content/uploads/2020/07/manuale-dinstallazione-fusion.pdf
- INGEREV FUSION Street – Installation and Operation Manual (EN) (ABW2011IQM01_A), ManualsLib copy — https://manualslib.es/manual/88664/Ingeteam-Ingerev-Fusion-Street.html?page=41
- INGEREV CITY Ground – Installation and Operation Manual (ABA2020IQM01_B), ManualsLib copy — https://manualslib.mx/manual/213749/Ingeteam-Ingerev-City-Ground.html?page=45
- INGEREV Web Manager – Operator User Manual (IND B, 2022-10) — https://www.ingeteamevctraining.com/wp-content/uploads/2024/05/MANUAL_USUARIO_INGETEAM_WEB_MANAGER.pdf
