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KEBA error codes
This page covers the KEBA KeContact P30 chargers found in the fleets supervised by Chargekeeper, and the LEDs of the KeContact P40 / P40 Pro. It explains how to read a KEBA code and gives, for each documented error, its meaning and what you can do.
Where to read the code: in Chargekeeper, charging station list, connector details, Information column (or the list of ongoing sessions, Information column). It shows "OCPP code - manufacturer code - information". See Manufacturer error codes.
How KEBA reports errors
What the station sends to the supervision. KEBA does not publish what its chargers put in the OCPP StatusNotification message. On KeContact P30 stations supervised by Chargekeeper, a single case has been seen: manufacturer code (vendorErrorCode) LockFailed, with OCPP code ConnectorLockFailure and the information "The plug could not be locked". It matches error AUTARK_LOCK_FAILED below. For other errors, use the OCPP code, the LEDs and the station log.
How a P30 code is built. KEBA sorts its errors into groups, numbered 1 to f (hexadecimal digits: a = 10, b = 11, c = 12, d = 13, e = 14, f = 15). Each group has an internal KEBA name, for example ERROR_FI for group 5.
- In the station log (web interface: System > Logging on the x-series, logging page on the other series; copy to a USB stick on the x-series), the full code is written in hexadecimal. Its last digit is the group:
0x8075belongs to group 5 (ERROR_FI). KEBA writes these codes0x[xxx]N, where N is the group. The e-series has no log. - On the 4-segment LED bar, only the group is shown. Each red segment adds its value: S1 = 8, S2 = 4, S3 = 2, S4 = 1 (for example, S2 and S4 red = group 5).
- The colours give the family: blue and red segments = "blue/red" errors (station faults,
ERROR_*names); red and white segments = "red/white" errors (plug, cable, vehicle, temperature or DIP-switch setting,AUTARK_*names). Both families reuse the same group numbers.
KEBA only publishes the full code for a few errors of groups 1, 5 and 6; the others are known only by their group.
KeContact P30 — red/white errors (plug, cable, vehicle, configuration)
| Code | Meaning | What to do | OCPP code |
|---|---|---|---|
AUTARK_PLUG_LOST (0x[xxx]1) |
Plug came out of the socket during charging, or was not properly locked | Unplug and plug in again, making sure it locks. | — |
AUTARK_PLUG_UNDEF (0x[xxx]2) |
Plug not recognised by the station | Check that the cable and plug comply with the standard; try another cable. | — |
AUTARK_OVERHEAT (0x[xxx]3) |
Over-temperature shutdown: station internal temperature limit exceeded | Unplug and let the station cool down. If it recurs, review the mounting location (sun exposure, ventilation). | — |
AUTARK_LOCK_FAILED (0x[xxx]4) |
Plug could not be locked in the socket. Seen on stations supervised by Chargekeeper as LockFailed. |
Unplug and quickly plug in again. If it persists, check socket cleanliness, plug compliance and the cable for damage. | ConnectorLockFailure |
AUTARK_OHMIC_LOAD (0x[xxx]5) |
A non-vehicle (resistive) load was detected instead of an electric vehicle | Disconnect the device and only connect standard-compliant electric vehicles. | — |
AUTARK_IBN_MODE (0x[xxx]7) |
Station is in commissioning mode | Have the installer check the DIP-switch settings against the installation manual, then restart the charging session. | — |
AUTARK_SHORT_CIRCUIT (0x[xxx]8) |
Short circuit detected | Check cable and plug for damage and replace the faulty part. If it persists, contact KEBA support via the installer. | — |
AUTARK_CONFIG_ERR (0x[xxx]9) |
Configuration error detected (DIP switches) | Have the installer check the DIP-switch settings against the installation manual, then restart the charging session. | — |
AUTARK_13A_ERROR (0x[xxx]a) |
Charging cable rated 13 A or less rejected (not accepted for compatibility reasons) | Use a charging cable with a higher current rating. | — |
KeContact P30 — blue/red errors (station faults)
0x[xxx]N rows describe the whole group; rows with a full code (for example 0x8075) detail one specific error of that group.
| Code | Meaning | What to do | OCPP code |
|---|---|---|---|
ERROR_SCHUETZ (0x[xxx]1) |
Contactor switch-on test failed: the station could not close its internal contactor | Station is considered defective by KEBA: arrange repair or replacement via the installer. | — |
0x9001 |
Contactor not released by the current-monitoring function (ERROR_SCHUETZ group) | Arrange repair or replacement of the station via the installer. | — |
0xa001 |
Contactor not released by the charge controller (ERROR_SCHUETZ group) | Arrange repair or replacement of the station via the installer. | — |
0xc001 |
Contactor stayed open although it was commanded to close (ERROR_SCHUETZ group) | Arrange repair or replacement of the station via the installer. | — |
ERROR_VOLTAGES (0x[xxx]2) |
Supply voltage out of range or not measurable | Have a qualified electrician check the mains connection of the station. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
ERROR_CURRENT (0x[xxx]3) |
Overcurrent cut-off: the vehicle drew more current than allowed | Compare the station's DIP-switch current setting with the vehicle's maximum charging current; only have it raised if the supply line allows it (qualified electrician). If the vehicle shows a higher current than its own specification, have the vehicle checked. Otherwise contact KEBA support via the installer. | — |
ERROR_PILOT (0x[xxx]4) |
Unexpected or undefined control-pilot signal received from the vehicle | Inspect cable and connectors for damage and replace them if needed. First apply KEBA's general steps: unplug and re-plug the vehicle, power-cycle the station for 30 s at the circuit breaker, update the software. | — |
ERROR_FI (0x[xxx]5) |
Internal residual-current monitoring tripped (leakage/fault current, or failed self-test) | Without vehicle at start-up: power-cycle the station for 30 s at the circuit breaker. With vehicle: stop charging, power-cycle for 30 s, then retry. If it recurs with the same vehicle, have the vehicle's on-board charger checked. | — |
0x8005 |
Residual-current monitoring self-test failed during station restart (ERROR_FI group) | Power-cycle the station for 30 s at the circuit breaker (stop charging first if a vehicle is connected), then retry. If it recurs with the same vehicle, have the vehicle checked. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
0x8015 |
Residual-current monitoring self-test failed after recovering from an error (ERROR_FI group) | Power-cycle the station for 30 s at the circuit breaker (stop charging first if a vehicle is connected), then retry. If it recurs with the same vehicle, have the vehicle checked. If it persists, have the station returned to the installer / KEBA for repair or replacement. On firmware older than 3.06, update the software (KEBA notes recurring safety-logic communication drops on old firmware). | — |
0x8025 |
Residual-current monitoring self-test failed when the vehicle was plugged in (ERROR_FI group) | Power-cycle the station for 30 s at the circuit breaker (stop charging first if a vehicle is connected), then retry. If it recurs with the same vehicle, have the vehicle checked. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
0x8035 |
Residual-current monitor status check failed just before closing the contactor (ERROR_FI group) | Power-cycle the station for 30 s at the circuit breaker (stop charging first if a vehicle is connected), then retry. If it recurs with the same vehicle, have the vehicle checked. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
0x8045 |
Timeout while trying to close the contactor (ERROR_FI group) | Power-cycle the station for 30 s at the circuit breaker (stop charging first if a vehicle is connected), then retry. If it recurs with the same vehicle, have the vehicle checked. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
0x8065 |
Residual current tripped within 5 s of closing the contactor (soft fault, ERROR_FI group) | Unplug the charging cable (required to clear the fault), then retry. If it recurs with the same vehicle, have the vehicle checked. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
0x8075 |
Residual-current limit exceeded during charging: 6 mA DC or 30 mA AC (ERROR_FI group) | Power-cycle the station for 30 s at the circuit breaker (stop charging first if a vehicle is connected), then retry. If it recurs with the same vehicle, have the vehicle checked. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
ERROR_METER / ERROR_LED (0x[xxx]6) |
Communication or configuration problem with the energy meter or the LED/display controller | Have the installer check the DIP-switch configuration against the installation manual. If it persists, the station must be replaced. | — |
0x8006 |
No or faulty communication with the energy meter (ERROR_METER group) | Have the installer check the DIP-switch configuration against the installation manual. If it persists, the station must be replaced. | — |
0x8046 |
Energy meter configuration error, possibly wrong calibration data (ERROR_METER group) | Have the installer check the DIP-switch configuration against the installation manual. If it persists, the station must be replaced. | — |
0x8056 |
No or faulty communication with the LED controller (ERROR_LED group); harmless if it appears right after a software update | If it appeared just after a software update, no action is needed. Otherwise have the installer check the DIP-switch configuration; have the station replaced if it persists. | — |
0x8086 |
Energy meter delivers no measured values (ERROR_METER group) | Have the installer check the DIP-switch configuration against the installation manual. If it persists, the station must be replaced. | — |
0xa006 |
Faulty link between the charge controller and the LED controller; MID-certified units only (ERROR_METER group) | Have the installer check the DIP-switch configuration against the installation manual. If it persists, the station must be replaced. | — |
ERROR_CFB (0x[xxx]7) |
Contactor feedback not as expected: internal switching-current/fault-current mechanism triggered | Stop charging, power-cycle the station for 30 s at the circuit breaker, then retry. On firmware older than 3.06, update the software. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
ERROR_CONFIG (0x[xxx]8) |
Internal system configuration of the station is corrupt | KEBA's measure is to replace the station (contact the installer). | — |
ERROR_PERSIST (0x[xxx]c) |
A previous error could not be cleared by the automatic error handling; shown alternately with the original error | Read the alternating original error to identify the cause. Contact KEBA support via the installer. | — |
ERROR_CON (0x[xxx]d) |
Internal error (no further detail given by KEBA) | Contact KEBA support via the installer. | — |
ERROR_STATE (0x[xxx]e) |
Charge controller requested an illegal internal state change | Stop charging, power-cycle the station for 30 s at the circuit breaker, then retry. If it persists, have the station returned to the installer / KEBA for repair or replacement. | — |
ERROR_SYSTEM (0x[xxx]f) |
Charge controller unreachable or firmware error (e.g. failed software update) | Unplug the vehicle and restart the charging session. If an update was in progress, download and install the software update again. If it persists, contact KEBA support via the installer. | — |
LEDs and display
KeContact P30
The "M!" messages concern the dot-matrix display of c- and x-series units fitted with a calibrated (MID) energy meter.
| Signal | Meaning | What to do |
|---|---|---|
| LED bar flashing red | Generic error state (details via the colour code or the log) | Switch off the supply (RCD and circuit breaker), unplug the cable on both sides, switch the supply back on. Errors are acknowledged by unplugging the cable. If it persists, contact the KEBA service partner. |
| Display: "M! Error" | MID-relevant error on the calibrated energy meter | Per KEBA the station must be returned for repair (contact the installer). |
| Display: "M!" before a text | An internal message was stored in memory during the charging session; cleared on restart | Note it; it is reset when the station restarts. |
KeContact P40 / P40 Pro — other models
Model not present in the fleets supervised by Chargekeeper. KEBA publishes no numeric error code for the P40: only the LEDs are documented.
| Signal | Meaning | What to do |
|---|---|---|
| LED flashing orange (2 short flashes per 5 s) | Error detected that the station is trying to clear by itself (e.g. temperature too high) | No action needed; the state clears once the condition is gone. |
| LED flashing red (slow, with one beep) | Error that needs an action by the operator, including a tripped residual-current device (RCD) | Unplug and re-plug the charging plug. Restart the station by switching its upstream circuit breaker off and on. If the RCD tripped: check plug and cable for damage and retry; if it repeats, have the vehicle checked. |
| LED flashing red (fast) and red smart-charging symbol | Serious / critical error of the station | Switch off the station's supply at the upstream circuit breaker. Have the station checked by a qualified electrician. |
| No LED lit | No power supply or defective station | Check the upstream protective devices; otherwise have the station checked by a qualified electrician. |
| Smart-charging symbol orange | Charging current limited because the connection to the higher-level control system (e.g. OCPP backend, energy manager) is lost | Check the station's network connection and backend/energy-manager reachability. |
Sources
- KeContact P30 Charging Station – FAQ V1.04 (chapters 3 'Assistance in case of problems' and 4 'Diagnostic options') (Document No. 107409, V1.04, 2020-05) — https://www.irishellas.com/files/kecontact_p30_Q-A-.pdf (copy of the KEBA document hosted by a distributor)
- KeContact P30 Charging station – FAQ V1.01 (V1.01 (P30 from software version 1.5), 2017-09) — https://www.go-e.sk/wp-content/uploads/2019/09/kecontactp30_faq_en.pdf (copy of the KEBA document hosted by a distributor)
- KeContact KC-P30 Charging Station – Operating instructions V3.28 (Document No. 96166, V3.28, 2020-02) — https://electric-star.com/wp-content/uploads/KEBA-KC-P30-User-manual-3.28.pdf (copy of the KEBA document hosted by a distributor)
- KeContact P40 / P40 Pro Charging Station – Installation manual V1.02 (Document No. 132016, V1.02, 2024-09) — https://shop.ukevinstallers.co.uk/wp-content/uploads/2024/11/kecontactp40_ihen-1.pdf (copy of the KEBA document hosted by a distributor)
