Supervision makes it possible to identify issues and send alerts based on the configurations you define.

Enable alerts

From a zone, in the 'Alerts' tab
Enable alerts: By default, alerts are sent by email
SMS delivery: Enable this communication channel
Technicians: Select the on-call technicians to be alerted

Configure alerts

Define the reasons for which you want to create an alert:

Error on a charging station
Manufacturer-specific error (OCPP Vendor Error)
Charging station disconnected: Triggered after 10 min of station disconnection
No change in charge level: Define the battery % and the minimum duration

Example of an SMS reporting SoC progress during a session:

View the notifications sent

From a user, in the Log tab, you can view all the notifications sent along with the channel used, the reason and the date sent.

Track your quotas

From the Technical settings module, in the Organizations tab, you can track your supervision quotas:

Default alerts

Chargekeeper offers an alerting system with around thirty rules related to charging stations, sessions and users, built natively into the supervision.

You can review these alerts directly through the 'Alerts' module or from the Alerts tab of the Charging stations, Sessions and Users modules.

For each alert, you can:

View the details,
View the recommendation
Acknowledge the alert by setting a duration (6h, 24h, 72h or unlimited)

👤 Users

ID	Alert	Level	Trigger
R001	User blocked	Info	Status ≠ Charging blocked
R002	User not assigned to a group	Error	No group associated
R003	Payment synchronization error	Warning	Payment platform synchronization failure

🔌 Sessions

ID	Alert	Level	Trigger
R004	High consumption	Error	> configured max threshold
R005	Low consumption	Warning	< configured min threshold
R006	No consumption	Warning	= 0 kWh
R007	Abnormal duration	Warning	< configured min duration
R008	High price	Warning	> configured max amount
R009	No amount	Critical	= 0
R010	Prolonged inactivity	Warning	> 4h without activity

⚡ Charging stations

ID	Alert	Level	Trigger
R011	Max power missing	Error	= 0 kW
R012	Model missing	Error	Model not filled in
R013	Manufacturer missing	Error	Manufacturer not filled in
R014	Incorrect power unit	Error	≠ Watt/Ampere
R015	Websocket URL missing	Error	Not filled in
R016	Zone not defined	Error	Not attached to a zone
R017	Websocket connection broken	Error	No contact > allowed delay
R018	Connector type not defined	Error	Not filled in
R019	Connector type inconsistent	Error	Not compliant with expected list
R020	Connector under-voltage error	Error	OCPP code UnderVoltage - 0012

⚙️ OCPP parameters

ID	Alert	Level	Trigger
R021	AuthorizeRemoteTxRequests incorrect	Error	≠ TRUE
R022	MeterValueSampleInterval disabled	Error	≤ 0
R023	MeterValueSampleInterval too short	Warning	< 60 s
R024	MeterValueSampleInterval too long	Warning	> 300 s
R025	Heartbeat disabled	Warning	≤ 0
R026	Heartbeat too short	Warning	≤ 3600 s
R027	Heartbeat too long	Warning	≥ 43200 s
R028	No MeterValues data	Error	ENERGY_ACTIVE_IMPORT_REGISTER absent
R029	No StopTxnAlignedData	Warning	ENERGY_ACTIVE_IMPORT_REGISTER absent
R030	AllowOfflineTxForUnknownId incorrect	Warning	≠ TRUE
R031	ConnectionTimeout too short	Warning	< 60
R032	PingInterval too short	Warning	< 140 s
R033	PingInterval too long	Warning	> 220 s
R034	TransactionMessageAttempts too low	Warning	< 3
R035	TransactionMessageAttempts too high	Warning	> 10

Support

If you wish to subscribe to this option, contact our sales team at sales@charge-keeper.com.
For any assistance regarding the configuration and operation of alerts, contact our support team at support@charge-keeper.com.

Alert management & monitoring