Checklist

The charging station is not visible in the supervision

Solution 1 – Check that the charging station is present

• Search for the ChargeBox ID in the Search field of the Charging Stations module
• Check whether the charging station has reported without being associated with a zone, or is attached to an incorrect zone

The charging station may be connected but not visible if the token used did not associate it with the correct zone during the first connection.

Solution 2 – Analyze the logs

• Search for the ChargeBox ID in the Logs module
• Identify any connection attempts or error messages.

The charging station appears connected but seems 

disconnected from the supervision

Solution: 

• Open the charging station's record
• Go to the OCPP Parameters tab
• Click on Retrieve OCPP configuration from the charging station

Two possible cases:

✔️ Success message: communication is operational

❌ Error message: a communication problem is present

👉 For more details, check the logs by filtering on the relevant charging station.
👉 If in doubt, physically restart the charging station.

Example of a log: 

Solution 1 – Check the badge

• Go to the Badges module
• Search for the RFID used
• Check that the badge:
  • exists in the supervision,
  • is active,
  • is associated with a group
• If the badge is not recognized, you will find a message in the logs indicating that the RFID is unknown (is unknown).

Solution 2 – Check the charging access rights

The badge is recognized but charging is still refused

Check that:

• a tariff is properly configured,
• the tariff is linked to the badge's group,
• the tariff is applicable to the charging station's zone

👉 Without a valid tariff, even a recognized badge cannot start a charging session.